That’s why Blaze chose customer review management. With brand monitored solutions, Blaze listened to every customer comment across review sites and social media and used feedback insights to drive action at the frontlines–and it worked. In less than 12 months, Blaze grew same-store sales by 15% while expanding more rapidly than all fast-casual pizza chains.
Higher ratings drive higher same-store sales
Blaze Pizza’s customers love to talk, and Blaze loves to listen. This build-your-own pizza franchise knows that excellent customer experience is the key to revenue growth, and that the Voice of the Customer is the gateway into the customer experience.